Terms of Service

Last updated: March 22, 2026

These Terms of Service ("Terms") govern your use of the Zemo platform ("we", "us", or "our"), accessible at zemo.cc and via our mobile applications available on Google Play (Android) and the App Store (iOS). By accessing or using Zemo, you agree to be bound by these Terms.

1. Service Description

Zemo is a business operations platform that enables businesses to manage their daily operations, customer interactions, and automation. The platform provides the following capabilities:

The mobile application may request device permissions including camera access (for barcode/QR scanning and product photography) and photo library access (for product image uploads). These permissions are used solely for the stated purposes and can be revoked at any time through your device settings.

2. Account Registration

You must be at least 18 years old to create an account and use Zemo.

To use Zemo, you may register using one of the following methods:

Regardless of your registration method, you are responsible for:

3. Acceptable Use

You agree NOT to use Zemo to:

4. WhatsApp API Compliance

You acknowledge that Zemo operates through the WhatsApp Business Cloud API provided by Meta. You agree to comply with:

Violation of Meta's policies may result in suspension of your WhatsApp Business account and/or your Zemo access.

5. AI-Generated Content

When Bot Mode is enabled, responses are generated by AI language models. You acknowledge that:

6. Billing & Payments

Zemo offers multiple subscription plans with varying feature access and usage limits:

7. Data & Privacy

Your use of Zemo is also governed by our Privacy Policy. By using the service, you consent to the data practices described therein.

8. Third-Party Services

Zemo integrates with the following third-party services to provide its functionality:

Your use of these services is also governed by their respective terms of service and privacy policies. We are not responsible for the practices or policies of these third-party providers.

9. Mobile Application & Permissions

The Zemo mobile application is available on Google Play (Android) and the App Store (iOS). By downloading and using the mobile app, you agree to these Terms in addition to the terms of the respective app store.

The mobile application may request the following device permissions:

These permissions are used solely for the stated purposes and can be revoked at any time through your device settings. The app will continue to function with reduced functionality if permissions are denied.

10. Intellectual Property

Zemo, its design, code, and branding are owned by Zemo. You retain ownership of your business data and content. You grant us a limited license to process your data solely for the purpose of providing the Zemo service.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may:

12. Limitation of Liability

To the maximum extent permitted by applicable law:

13. Indemnification

You agree to indemnify and hold harmless Zemo, its operators, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your violation of these Terms, or your infringement of any third-party rights.

14. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access if you violate these Terms.

You may delete your account at any time through the mobile app (Settings > Delete Account) or by contacting support@zemo.cc. Upon deletion, your credentials and project memberships are removed. Shared project data remains accessible to other members.

Upon termination or account deletion:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Salem, Tamil Nadu, India.

Before pursuing legal action, both parties agree to attempt resolution through good-faith negotiation for at least 30 days.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of Zemo after changes constitutes acceptance. Significant changes will be communicated via email or in-app notification.

18. Contact

For questions about these Terms: